Uninstalling
Uninstall Optivo from Settings > Apps and sales channels in your Shopify admin, the same as any other app.
Nothing is left behind in your theme
Section titled “Nothing is left behind in your theme”This is worth stating plainly, because it is a known problem with apps in this category: many leave code in your theme that keeps running, or breaks, long after the app is gone.
Optivo cannot leave anything behind, because it never wrote anything into your theme. It renders through Shopify’s app embed mechanism, which Shopify removes entirely when the app is uninstalled. There is no snippet to find and delete.
What is removed
Section titled “What is removed”On uninstall, the app cleans up after itself:
- The app embed stops rendering — options disappear from your product pages immediately.
- The pricing configuration is removed from your products.
- The checkout function is deregistered, so no further price adjustments are applied.
- Webhook subscriptions are removed.
What happens to your orders
Section titled “What happens to your orders”Past orders are untouched. The options a customer chose are recorded as standard Shopify line item properties on the order itself, not in Optivo, so they remain readable in your admin, on packing slips and in exports after the app is gone.
Before you uninstall
Section titled “Before you uninstall”When file uploads become available, retrieve any files you still need for open orders before uninstalling. The order line will keep its reference, but you will no longer have the app to resolve it through.
Reinstalling
Section titled “Reinstalling”If you reinstall later, you will need to build your option sets again and turn the app embed back on. Uninstalling is a genuine removal, not a pause.
If you are uninstalling because something is not working, contact support first — most of what sends people to the uninstall button is the app embed being switched off.